This publication, A Study Guide to Service Catalogue, endorsed by the official ITIL® Accreditor, is suitable for candidates taking the APMG-International Service Catalogue qualification as well as those who want a definitive reference to creating a Service Catalogue using ITIL® guidance. "The Study Guide" uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. Written by the Office of Government Commerce and one of the original Service Catalogue exam authors, this publication draws on guidance from the five core ITIL books in the creation of a Service Catalogue, as documented in the ITIL core library. The structure of the book complements the structure of the exam syllabus and provides a comprehensive collection of ITIL guidance, organized and focused on Service Catalogue.
- Introduction To Service Catalogue Concepts
- Principles Related To Service Catalogue
- Technology For Service Catalogue
- A Project Plan Approach
- Reporting Considerations
- The Business Case
- Key Relationships & Touch Points.