In today’s globally competitive market place, it is important for all businesses and organisations, whether manufacturing or service, to continually focus on customer satisfaction. By effectively applying Lean Six Sigma, your organisation can supply products or services with outstanding quality and cost, efficiently delivering within shorter lead times.
Climbing the Mountain demonstrates a complete approach of improvement methods; such as TQM, Kaizen, TPM, Lean and Six Sigma, which have been proven to be successful over decades. These methods, tools and techniques have been united in the 'Continuous Improvement Maturity Model' and this framework will help you define the most appropriate improvement plan for the situation your organisation is currently in.
The structure of this book is based on the APMG and LSSA Lean Six Sigma Black Belt syllabus.