ITIL 2011 Key Element Guide Suite - PDF
Written by the original authoring team for the ITIL 2011 manuals, this Key Element Guide Suite PDFs provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach.
The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means.
The main focus of each of the Key Element Guides (KEGs) is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle.
- Written by authors of the main core guidance titles
- Provides a handy overview of the five core titles
- Each KEG shares the same structure
- Quality assured and endorsed by itSMF International.
A PDF allows for easy access while you're on the move:
- Single user
- Downloadable PDF: searchable with a bookmarking function.
As of 30 March 2009, products purchased in PDF (Portable Document Format) from TSO are only readable with Adobe Digital Editions: our PDFs are no longer compatible with any version of Adobe Reader.
When you complete your purchase, we will email you a link to download the PDF file. Once the link has been clicked to download and the file downloaded, it cannot be downloaded again.
PDF products cannot be returned once downloaded.
As postage is not required for our electronic products, please do not select Courier delivery when purchasing, or you may be charged.
Please note: Each pdf has to be processed by us manually. This may take up to 1 working day from the time we download your order.
ITIL 2011 Key Element Guide Suite - Book