ITIL 2011 Key Element Guide Service Transition
The Key Element Guide ITIL Service Transition provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements.
ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered.
- Written by the authors of the main core guidance titles
- Provides a handy overview of the five core titles
- Each Key Element Guide shares the same structure
- Quality assured and endorsed by itSMF International.
ITIL 2011 Key Element Guide Service Transition - PDF