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ITIL 2011 Service Lifecycle Suite

           
  ITIL 2011 Service Lifecycle Suite   Price: £283.99 (€343.28)  
     
    Author: Cabinet Office
Publisher: The Stationery Office (29 July 2011)
ISBN-13: 9780113313235
Pages: 1,343. Paperback
Postage Charge: £7.50
 
       
     
     
           

Description

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.

 

ITIL is based upon a lifecycle approach and the core guidance consists of five publications:

  • 'ITIL Service Strategy'
  • 'ITIL Service Design'
  • 'ITIL Service Transition'
  • 'ITIL Service Operation'
  • 'ITIL Continual Service Improvement'.

Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continual improvement of IT services.

 

The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organization's service management offering continues to provide measurable value to the business. The process-based framework of the service lifecycle can be adopted and adapted by organizations of all types and sizes.

Key features

The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

 

Terminology has been clarified and made consistent across the publications and the ITIL glossary.

Available Formats

ITIL 2011 Service Lifecycle Suite - PDF

You may also like:

  • ITIL 2011 Service Strategy  - Cabinet Office
  • ITIL 2011 Service Design  - Cabinet Office
  • ITIL 2011 Service Transition  - Cabinet Office
  • ITIL 2011 Service Operation  - Cabinet Office
  • ITIL 2011 Continual Service Improvement  - Cabinet Office

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