Service Operation - PDF
Description
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
- Application Management
- Change Management
- Operations Management
- Control processes and function
- Scaleable practices
- Measurement and control
A PDF allows for easy access while you're on the move:
Please note:
As of 30 March 2009, products purchased in PDF (Portable Document Format) from TSO are only readable with Adobe Digital Editions: our PDFs are no longer compatible with any version of Adobe Reader.
When you complete your purchase, we will email you a link to download the PDF file. Once the link has been clicked to download and the file downloaded, it cannot be downloaded again.
PDF products cannot be returned once downloaded.
Postage
As postage is not required for our electronic products, please do not select Courier delivery when purchasing, or
you may be charged.
Please note: Each pdf and e-book has to be processed by us manually. This may take up to 1 working day from the time we download your order.
Available Formats
Service Operation - Book
|