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Our articles, case studies and white papers are available free of charge and have been created by industry thought leaders to inspire and share best practice. We regularly add new material to this section so please check back soon.

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SoftwareSystemsDevelopment

An Agile Approach to Software Systems Development for the Highways Agency

Author: Noel Scott | Format: Free resources | Government agencies are constantly striving to develop software systems that support business objectives, deliver measurable benefits and provide good value for money. To achieve these goals there is a need for project management frameworks that balance governance with agility.

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StepChangeCustomerSatisfaction

Creating a Step-change in Customer Satisfaction

Author: Noel Scott | Format: Free resources | A case study using Managing Successful Programmes (MSP®) to achieve a step-change in customer satisfaction for the Customer Services operation of a major IT software and services corporation. The programme focused right from the start on realizing clearly identified benefits.  

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DecisionMakingDisasters

Decision-Making Disasters

Author: Tony Kippenberger | Format: Free resources | How is it that groups or teams that are cohesive and get on well together can still make appallingly bad decisions?Tony Kippenberger from the Centre for Strategic Business Studies explains how teams that work well can make terrible decisions, and gives advice on how to overcome this phenomenon.  

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IACCM White Paper: The Basics of Contract and Commercial Management

IACCM White Paper: The Basics of Contract and Commercial Management

Author: IACCM | Format: Free resources | With all the changes in the way that customers view suppliers and the shifts in what suppliers of commercial goods and services have to do to get and retain business, the contract becomes more significant than ever. Flexibility in terms and conditions, creative contractual agreements, being easy to do business with - these are all areas of importance for both buyers and sellers.

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Revising the PRINCE2 Project Initiation Document for Agile Projects

Revising the PRINCE2 Project Initiation Document for Agile Projects

Author: Melanie Franklin | Format: Free resources | Agile Project Management™ continues to increase in popularity, as greater pressure is applied to deliver results earlier in the project life-cycle and reduce the planning overhead often associated with projects run according to PRINCE2®.

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The OBASHI Methodology - Case Studies

The OBASHI Methodology - Case Studies

Author: Paul Wallis & Fergus Cloughley | Format: Free resources | ISBN-13: 9870993116919 Clear and simple communication is essential if you are a Project Manager. The ideal starting point for any Project Manager is to understand all the people, processes and technology assets involved in the project and also how they relate and impact on each other. The ‘Current state’ if you like.

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Agile Lesson Learnt book cover

Agile Lessons Learnt

Author: Melanie Franklin | Format: Free resources | Please note: You need to register in order to download this pdf, the file link is in My account page.

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The Value of Accreditation - UKAS and ISO Standards

The Value of Accreditation - UKAS and ISO Standards

Author: Matt Brewitt | Format: Free resources | APMG prides itself on having been accredited by UKAS as recognition of its commitment to quality assurance. Training providers can only become certified to deliver APMG's portfolio of industry-leading professional certifications after having been rigorously assessed - ensuring optimal quality training.

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Cyber Risks article

Cyber Risks: How Prepared Are You Really?

Format: Free resources | A major cyber attack may feel like the stuff of popular culture. It's not. Although many never hit the headlines, such attacks are increasing in prevalence and scale. The impact of not recognising and pre-empting cyber risks can be long term.

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Cover of How COBIT® 5 & BiSL® Address Governance and Management of Information

How COBIT®5 & BiSL® Address Governance and Management of Information

Author: Mark Smalley | Format: Free resources | This paper summarizes the content of the APMG International webinar ‘How COBIT® 5 & BiSL® address Governance and Management of Information’on 16 December 2014.

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Cover of The blind men and IT service management

The Blind Men and IT Service Management

Author: Mark Smalley | Format: Free resources | You may already know the story about the blind men and the elephant. It’s about a group of blind men who touch an elephant to learn what it is like.

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Change Management Office Benefits and Structure

Change Management Office - Benefits and Structure

Author: Melanie Franklin | Format: Free resources | Managing change is a vital skill set. However an organisation cannot be successful at implementing change simply because some of its employees are skilled Change Managers.

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