'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 . . . Publisher: The Stationery Office (30 December 2011)ISBN-13: 9780113313099
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference . . . Publisher: The Stationery Office (February 2012)ISBN-13: 9780113313495
Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 . . . Publisher: The Stationery Office (29 February 2011)ISBN-13: 9780113313556
The Key Element Guide Continual Service Improvement provides a handy reference to the content contained within the core ITIL Continual Service I . . . Publisher: The Stationery Office (21 July 2012)ISBN-13: 9780113313648
The Key Element Guide ITIL Service Design provides a handy reference to the content contained within the core ITIL Service Design guidance and s . . . Publisher: The Stationery Office (31 July 2012)ISBN-13: 9780113313617
The Key Element Guide ITIL Service Operation provides a handy reference to the content contained within the core ITIL Service Operation guidance . . . Publisher: The Stationery Office (31 July 2012)ISBN-13: 9780113313631
The Key Element Guide Service Strategy provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and . . . Publisher: The Stationery Office (31 July 2012)ISBN-13: 9780113313600
The Key Element Guide ITIL Service Transition provides a handy reference to the content contained within the core ITIL Service Transition guidan . . . Publisher: The Stationery Office (31 July 2012)ISBN-13: 9780113313624
Written by the original authoring team for the ITIL 2011 manuals, this Key Element Guide Suite provides a handy reference to the content contain . . . Publisher: The Stationery Office (31 July 2012)ISBN-13: 9780113313709
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
. . . Publisher: The Stationery Office (29 July 2011)ISBN-13: 9780113313235
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