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IT Governance & Service Management

IT Governance and Service Management is a framework which aligns an organisation's IT strategy with the overall business strategy. A process is implemented to ensure that the business remains focused in order to meet their goals. It also takes into acccount stakeholders' interests and enables businesses to understand key metrics including demonstrable return on investment. 

List

A Dictionary of IT Service Management

Author: Ivor Evans | Format: Paperback | ISBN-13: 9780952470656 All the essential words and phrases commonly met in IT Service Management publications and exam papers are included in this concise dictionary.

Price£6.95

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ITIL 2011 Key Element Guide Service Design

Author: Cabinet Office | Format: Paperback | ISBN-13: 9780113313617 The Key Element Guide ITIL Service Design provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 

Price£9.95

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ITIL 2011 Key Element Guide Continual Service Improvement

Author: Cabinet Office | Format: Paperback | ISBN-13: 9780113313648 The Key Element Guide Continual Service Improvement provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. 

Price£9.95

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ITIL 2011 Key Element Guide Service Transition

Author: Cabinet Office | Format: Paperback | ISBN-13: 9780113313624 The Key Element Guide ITIL Service Transition provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. 

Price£9.95

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Planning & Achieving ISO/IEC 20000 Certification - Ed. 2012

Author: Lynda Cooper (revised by) | Format: Paperback | ISBN-13: 9781906745066 Full Title - Planning & Achieving ISO/IEC 20000 Certification - Ed. 2012 Pocket Book  

Price£9.95

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ITIL 2011 Key Element Guide Service Strategy

Author: Cabinet Office | Format: Paperback | ISBN-13: 9780113313600 The Key Element Guide Service Strategy provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements.   Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other.

Price£9.95

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ITIL 2011 Key Element Guide Service Operation

Author: Cabinet Office | Format: Paperback | ISBN-13: 9780113313631 The Key Element Guide ITIL Service Operation provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.   ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Price£9.95

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RESILIA™ Pocketbook: Cyber Resilience Best Practice

Author: AXELOS | Format: Paperback | ISBN-13: 9780113314720 The RESILIA™ pocketbook summarizes the core publication which outlines how organizations can become more effective through cyber resilience best practice.

Price£9.95

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Planning, Protection and Optimization: ITIL® 2011 Intermediate Capability Handbook

Author: Theresa Wright | Format: Paperback | ISBN-13: 9780113314546 Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes. Key features

Price£10.95

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Service Offerings and Agreements: ITIL® 2011 Intermediate Capability Handbook

Author: Tricia Lewin | Format: Paperback | ISBN-13: 9780113314492 Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes. Key features:

Price£10.95

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ITIL® Foundation Handbook 2011

Author: itSMF UK | Format: Paperback | ISBN-13: 9780113313495 Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

Price£10.95

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Release, Control and Validation Intermediate Capability Handbook

Author: TSO (The Stationery Office) | Format: Paperback | ISBN-13: 9780113314331 Release, Control and Validation Intermediate Capability Handbook  

Price£10.95

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